Shipping & Delivery Policy
The Bloom Box will deliver products to the recipient as per the delivery option selected by user while placing the order. The delivery time depends upon the location you provided for delivery. For the convenience and requirement of customer, The Bloom Box provides Fixed Time deliveries for Flowers, Cakes, & Chocolates while for Gift items the delivery time depends upon the courier company. However under Fixed Time Deliveries, The Bloom Box is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Flowers may be delivered in a fully bloomed, semi-bloomed, or bud stage. Since cakes are perishable in nature, we attempt delivery of your order only once. The delivery cannot be redirected to any other address.
Before any festival or major occasions, we suggest you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products. Those may reach to the recipient at two different times or days.
In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, or liability can be made. We will surely try our best as mentioned below-
Delivery of Courier Products
You will get informed about courier products or delivery of the selected products.
Not with standing anything contained in these delivery terms, in the event the order is made to deliver through any courier agency or any third party, The Bloom Box does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through a courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies. For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
You acknowledge that the requested delivery dates of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Such deliveries might not take place on Sundays and Public Holidays.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.
Courier partners sometimes have some delays due to holidays and strikes.
In case the recipient is unavailable, we will attempt delivery twice and in case the delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.
In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Delivery to Hospitals Policy
We are experienced at making deliveries to hospitals. When placing your order, please be sure to include:
We will send your order in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital norms before placing such orders.
Delivery to Hotels Policy
We are experienced at making deliveries to hotels. However please be aware to make the following information available:
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.
Delivery to Wedding Halls/Marriages Policy
For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible members.
Delivery to Hostels/PG/Cantonment/Enclosed Premises
We are experienced at making deliveries to Hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.
Deemed Delivery
Under any class or category of orders, selected by the Customer, The Bloom Box will attempt delivery only once. In the event the delivery is not executed, due to the following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):
In case the recipient is not available at the given address, our delivery boy will try to contact User and User can inform the delivery person to deliver the product to the gate/reception/neighbor of the Recipient. As it would be a surprise for Recipient, we avoid to contact recipient in such circumstances. No request of cancellation, refund or modification would be entertained by The Bloom Box, in such cases. So we request you to be sure about the details of recipient and his/her availability before placing the order.
On successful delivery, The Bloom Box representative or delivery personnel will request Recipient for an acknowledgement of delivery. In case of refusal by Recipient either to accept delivery or provide acknowledgment, the e-mail issued by The Bloom Box to User/Customer on delivery or deemed delivery of Product shall be a sufficient Proof of delivery in case of any dispute with customer.
Refund & Cancellation Policy:
1. Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 24 hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be cancelled.
2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to info@thebloombox.in
Mail shall contain following details:-
a. Order ID:
b. Cancellation Reason:
4. The Refund amount will be paid back to the same account which was used to place the order.
5. Refund shall be made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
6. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
7. Discounted or exempted amount can not be claimed for refund.
8. In all matters concerning Cancellation and refund The Bloom Box shall have the deciding hand.
9. The Bloom Box may amend its Cancellation And Refund Policy from time to time.
Other Terms and Conditions
* All products as shown on this website are subject to availability (as may be varied from time to time).
* Your submitting of the order is subject to our acceptance of the offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.
* We will not consider ourselves bound by a contract with you in any given situation.
* Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 9am and 7pm.
* In case of a delivery not possible on public holidays or local restriction, orders will be delivered on the next working day.
* To avoid problems or delays with delivery, please ensure that you have included complete address, including accurate postcode of the intended recipient and telephone number, together with your daytime contact number or e-mail address so that we can inform you if any delivery problems are encountered.
* Please give us at least 48 hours notice before the requested delivery date.
* Delivery confirmation for all midnight deliveries will be notified the next day before 10:00 am.
* During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However, please be assured that our team is working hard to get your orders delivered as soon as possible.
* If the recipient is not found at home / office, your gift will be delivered to the neighbour, or security. At reception (in case of office), your order will be considered as delivered and we will not be responsible for any damage or loss of items.
* If, for any reason, the delivery is "refused by recipient", the order will be considered as delivery attempted and no refund / change of order is acceptable in this case. We, however, will try our best to convince the recipient for accepting the delivery.
* In rare case of service failure or quality complaint, you can write info@thebloombox.in and our team will respond to you within 8-12 working hours.
* In the event that you are not satisfied with our service, any complaints or suggestions should be addressed to:
Call us: +91 9990162169 (8:00 am - 10:00 pm) IST only.
The real product may slightly vary from the product shown in the image.
Loading...
Your order has been placed successfully.
Do you want to cancel the order?
